Electronic Communication Consent Policy

Electronic communications are a critical communications tool used by Stella MSO LLC dba Field Trip Health (“The Provider”) and its clients. The Provider has an interest in (a) preventing inappropriate communications, as well as illegal activity; and, (b) safeguarding confidential information, personal information [1] and personal health information [2]. In addition, the Provider is committed to a non-discriminatory and harassment-free environment.

The Provider maintains electronic communications systems for communication between clients and the Provider and the Provider’s personnel, including, without limitation, e-mail, voice-mail, text message, instant messaging, videoconferencing, websites, client web portals and/or mobile applications (the “Services”). The Provider will use reasonable means to protect the security and confidentiality of information sent and received using the Services.

However, because of the risks outlined below, the Provider cannot guarantee the security and confidentiality of electronic communications:

If the email or text is used as an e-communication tool, the following are additional risks:

Conditions of using the Services:

While the Provider will attempt to review and respond in a timely fashion to your electronic communication, the Provider cannot guarantee that all electronic communications will be reviewed and responded to within any specific period of time. The Services will not be used for medical emergencies or other time-sensitive matters. Contact 911 immediately if you believe you are experiencing a medical emergency. Do not rely on communication through the Services for urgent medical needs.

Instructions for communication using the Services

To communicate using the Services, you must:

If the Services include email, instant messaging and/or text messaging, the following applies:

Prohibited Communications

The Services cannot be used for knowingly transmitting, retrieving, or storing any communication that is:

These activities are examples listed for illustrative purposes and are by no means exhaustive.

[1] “personal information” – “recorded information about an identifiable individual.” Some examples may include: home address, telephone, email address; gender, age, marital status, health information, religion; employee number, employment history; opinions, financial data, and personal health information.

[2] “personal health information (PHI)” – Information about an individual whether living or deceased and whether in oral or recorded form. It is information that can identify an individual and that relates to matters such as the individual’s physical or mental health, the provision of health care to the individual, payments or eligibility for health care in respect of the individual, the donation by the individual of a body part or bodily substance, and the individuals health number. PHI can be information about a physician or other care provider, a hospital staff person, a patient, or a patient’s family member. Examples of PHI include a name, medical record number, health insurance number, address, telephone number, and PHI related to a patient’s care such as blood type, x-rays, consultation notes, etc.

The Provider shall have full discretionary authority to administer and interpret this Policy. The Provider’s decisions shall be final, conclusive, and binding. Although the Provider intends to continue this Policy, it may be amended, revoked, suspended or terminated at the discretion of the Provider at any time, for any reason, and without prior notice. In addition, this Policy is not intended to constitute a contract.


Last Revised: February, 2020