Electronic Communication Consent Policy

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Electronic communications are a critical communications tool used by Field Trip Health and Wellness Ltd. (“The Provider”) and its clients. The Provider has an interest in (a) preventing inappropriate communications, as well as illegal activity; and, (b) safeguarding confidential information, personal information and protected health information, both physical and electronic. In addition, the Provider is committed to a non-discriminatory and harassment-free environment. The purpose of this Electronic Communication Consent Policy is to describe our policy and the risks associated with electronic communications, and to obtain your consent to communicate with you electronically. By using electronic communications with the Provider I understand that I consent to the terms and conditions of this Consent Policy.

The Provider maintains electronic communications systems for communication between clients and the Provider and the Provider’s personnel, including, without limitation, e-mail, voice-mail, text message, instant messaging, videoconferencing, websites, client web portals and/or mobile applications (the “Services”). The Provider will use reasonable means to protect the security and confidentiality of information sent and received using the Services.

However, because of the risks outlined below, the Provider cannot guarantee the security and confidentiality of electronic communications:

If email or text messaging is used as an e-communication tool, the following are additional risks:

Conditions of using the Services:

While the Provider will attempt to review and respond in a timely fashion to your electronic communication, the Provider cannot guarantee that all electronic communications will be reviewed and responded to within any specific period of time. The Services will not be used for medical emergencies or other time-sensitive matters. Contact 911 immediately if you believe you are experiencing a medical emergency. Do not rely on communication through the Services for urgent medical needs.

Instructions for communication using the Services

To communicate using the Services, you must:

If the Services include email, instant messaging and/or text messaging, the following applies:

Prohibited Communications

The Services cannot be used for knowingly transmitting, retrieving, or storing any communication that is:

These activities are examples listed for illustrative purposes and are by no means exhaustive.

[1] “personal information” – “recorded information about an identifiable individual.” Some examples may include: home address, telephone, email address; gender, age, marital status, health information, religion; employee number, employment history; opinions, financial data, and protected health information.

[2] “protected health information (PHI)” – Under HIPAA, protected health information is considered to be individually identifiable information relating to the past, present, or future health status of an individual that is created, collected, or transmitted, or maintained by a HIPAA-covered entity in relation to the provision of healthcare, payment for healthcare services, or use in healthcare operations (PHI healthcare business uses). Health information such as diagnoses, treatment information, medical test results, and prescription information are considered protected health information under HIPAA, as are national identification numbers and demographic information such as birth dates, gender, ethnicity, and contact and emergency contact information.

The Provider shall have full discretionary authority to administer and interpret this Policy. The Provider’s decisions shall be final, conclusive, and binding. Although the Provider intends to continue this Policy, it may be amended, revoked, suspended or terminated at the discretion of the Provider at any time, for any reason, and without prior notice. In addition, this Policy is not intended to constitute a contract.

Last Revised: October, 2020